Below are the most commonly asked consumer questions.
View commonly asked industry questions or commission questions.
A complaint against a credit union can be filed by submitting a complaint on our website, faxing a complaint form to 984-275-6744, or mailing a complaint form to:
North Carolina Credit Union Division
205 W. Millbrook Road
Suite #105
Raleigh, NC 27609
Unfortunately, yes. Tellers do not always count your cash before you leave the window or drive-thru. Take a little extra time to count your cash before you leave the window or drive thru.
Co-signers are jointly and severally liable for repaying the loan if the borrower defaults; therefore, carefully consider the pros and cons prior to signing any loan contracts.
A request must be submitted to the Credit Union Division for approval and amendment to the bylaws. NCGS §§54-109.4, 54-109.2 (b)(1) and 54-109.5
Yes, NCUA provides share insurance for credit union deposit accounts up to $250,000. For more information, please visit MyCreditUnion.
Contact the Division by phone, 984-275-6730 or email your questions to support@nccud.nc.gov
Visit our Chartering Information page for information on starting a new North Carolina state-chartered credit union. See NCGS §54-109.2 for the laws related to starting a state-chartered credit union.
For additional information, contact Investigations & Chartering Manager Caroline Warren at 984-275-6730 or email at support@nccud.nc.gov.
The Consumer Financial Protection Bureau (CFPB) enforces federal consumer financial laws and protects consumers in the financial marketplace. Ask CFPB provides clear answers to many financial questions about your money.
The National Credit Union Administration (NCUA) provides federal deposit/share insurance for all state-chartered credit unions in North Carolina and for most credit unions throughout the United States. NCUA collects and maintains quarterly call report and profile data used to generate financial performance reports (FPRs) for credit unions they insure and/or regulate. You may access publicly available call reports, profile reports, and FPRs on the NCUA website.
Review the Adverse Action Notice you are provided for the reason(s) you are being denied. The credit union may offer financial counseling to help you strengthen certain financial areas. If you feel that you should not have been turned down, you may ask the credit union about an appeals process.
Additionally, if you have exhausted the appeals process with the credit union, you may submit a complaint with the NC Credit Union Division.
We regulate 29 North Carolina state-chartered credit unions with branches located throughout North Carolina. Please visit our Credit Union Directory for more information.
Your complaint will be worked as quickly as possible after a written & signed complaint form is received. All pertinent documentation that you feel would substantiate your complaint should also be submitted at that time. The length of time to resolve your complaint depends upon various factors such as complexity, further documentation needed, etc. Your complaint is tracked internally to ensure that steps toward resolution continue.
Each credit union has its own policy that defines eligibility & procedures to serve on the Board of Directors. Please contact the Manager or a representative for further information.
No. Although credit unions are owned by their members, no member "owns" more of the credit union than any other member. Members of credit unions are required to have deposits (called "shares") in the credit unions, although the amount required is minimal. The Board Members are volunteers of like-minded individuals of the membership that have a passion for providing financial services to each member in an economical and affordable way, helping each member achieve their own financial goals. No member profits from ownership in anyway of credit union shares, other than simply the interest paid on their deposits. Many other financial institutions, like publicly and privately owned banks, pay returns to investors in their institutions (stock), along with the interest on the deposits they may or may not have in the institution (which are not required).
Credit unions offer members a low-cost alternative to other financial institutions. Historically, credit unions afford their members lower rates on loans, higher rates on savings, and lower fees on financial products. Members' savings in all state-chartered credit unions are protected by federal deposit insurance, through the National Credit Union Administration up to $250,000 per individual depositor.
Contact the NC Housing Finance Agency at 1-888-442-8188 or visit their website at www.nchfa.com.
Members can email the National Credit Union Administration's Office of Consumer Protection (NCUA OCP) consumerassistance@ncua.gov, contact them via telephone at 703-518-6339 or fax 703-518-6682, or visit their website at www.mycreditunion.gov for more information.
Members can also submit their complaint to:
NCUA OCP
1775 Duke St.
Alexandria, VA 22315
Various companies and businesses, including credit unions, are required to Escheat or turn over dormant and/or unclaimed funds to the Department of the State Treasurer for safekeeping.
You can search for and claim your cash online at NC Cash or call 1-866-622-2741 for assistance.
You can talk with the credit union management and make your needs known; it may be that the credit union is already aware of a membership need and are addressing options. However, it does come down to a business decision as there is a cost and/or benefit associated with every decision.
The decision as to which type of loans a credit union makes is a business decision for the credit union and not subject to regulation. Business lending requires expertise in that area and qualified staff.
The decision as to which types of loans a credit union makes is a business decision for the credit union and not subject to regulation. Long term fixed rate loans present certain interest rate risks for the credit union that must be managed.
This page was last modified on 01/27/2026